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	<title>Bucky Schwarz dot Net &#187; Usability</title>
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		<title>For the Love of God, Let Users Decide to Open Links in a New Window</title>
		<link>http://buckyschwarz.net/blog/for-the-love-of-god-let-users-decide-to-open-links-in-a-new-window/</link>
		<comments>http://buckyschwarz.net/blog/for-the-love-of-god-let-users-decide-to-open-links-in-a-new-window/#comments</comments>
		<pubDate>Thu, 22 Oct 2009 16:09:34 +0000</pubDate>
		<dc:creator>Bucky</dc:creator>
				<category><![CDATA[Usability]]></category>
		<category><![CDATA[Web Development]]></category>
		<category><![CDATA[anchor]]></category>
		<category><![CDATA[control]]></category>
		<category><![CDATA[links]]></category>
		<category><![CDATA[outgoing link]]></category>
		<category><![CDATA[target blank]]></category>
		<category><![CDATA[user experience]]></category>
		<category><![CDATA[users]]></category>
		<category><![CDATA[web]]></category>

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		<description><![CDATA[Should links open in new windows?
Smashing Magazine answered that question succinctly and correctly (back in July of 2008, I might add): No. They shouldn&#8217;t. It&#8217;s as simple as that*. You should let your uses decide how to handle their links. When you force users to open a link in a new window against their will, [...]]]></description>
			<content:encoded><![CDATA[<h3>Should links open in new windows?</h3>
<p><a title="Smashing Magazine, the resource for usability and awesomeness on the web" href="http://www.smashingmagazine.com">Smashing Magazine</a> answered that question succinctly and correctly (back in July of 2008, I might add): <a title="Smashing Magazine article on opening links in a new window" href="http://www.smashingmagazine.com/2008/07/01/should-links-open-in-new-windows/"><strong>No. They shouldn&#8217;t.</strong></a> It&#8217;s as simple as that*. You should let your uses decide how to handle their links. When you force users to open a link in a new window against their will, it destroys their web experience for a few reasons:</p>
<ul>
<li>It removes control from the user in favor of control of the developer, and users should <em>always </em>be in control of their experience</li>
<li>It forces the user to use the site in a way you&#8217;re dictating, which is usually not the way the user wants to use the site</li>
<li>It removes use of the back button, an integral part of the web experience, even today with all of our AJAXy goodness</li>
<li>To novice users, it&#8217;s confusing: <em>where did my back button go, what just happened?</em></li>
<li>To experienced users, it&#8217;s downright enraging: <em>thank you, I know how to open links in a new tab or window, I don&#8217;t need your help telling me how to browse the web. In fact, I&#8217;m going to close your stupid site right now, just to spite you and your stupid ideas.<br />
</em></li>
<li> It doesn&#8217;t do what it&#8217;s supposed to (keep users on your site): If a user wants to leave, opening a link in a new window won&#8217;t get them to stay. Giving them what they want (good content, good user experience) will, however.</li>
<li>It destroys the very thin veneer that we&#8217;re in control of at least something in our existence, often leading to very severe existential crises in which a person&#8217;s entire reality might be shattered, leading to unintended consequences including but not limited to: psychosis, rage, murderous rampages<a title="heh heh heh" href="http://en.wikipedia.org/wiki/Oxford_comma">,</a> and losing touch with reality</li>
</ul>
<p>*Of course, there are caveats. I would say that you should force the link to open in a new window or tab <em>only</em> when opening the link in the current window will interrupt the flow of the user experience. What does that even mean? I don&#8217;t know. Nah, but seriously, for example: let&#8217;s say a user is using your site to buy a vintage harpsichord, and he&#8217;s on the last step of the buying process: checking out. He&#8217;s found the perfect harpsichord to put in his basement, he&#8217;s entered his shipping and payment information, but he has a question about shipping. So he clicks the link that looks like it can answer his questions, and he&#8217;s taken away from his shopping cart. <em>Crap</em>, he&#8217;s thinking, <em>now what? Do I have to re enter all my information? Do I have to start the whole process over?</em> This is a perfect opportunity to open the link in a new, small window positioned right next to the link.</p>
<p>Smashing and <a title="Webcredible on when you should open links in a new window" href="http://www.webcredible.co.uk/user-friendly-resources/web-usability/new-browser-windows.shtml">webcredible</a> provide a good cross section of times when you <em>should</em> open links in a new window:</p>
<ul>
<li>The link provides assistance, as in the example above</li>
<li>The link will interrupt an ongoing process, again, see example above</li>
<li>The link leads to a non-html document, like a PDF, mp3, or movie file</li>
<li>The link leads to content that will take a long time to load, like a large image, or javascript heavy web page</li>
<li>The link leads to a printable version of the current web page, although this can be mitigated by using a <a title="Tutorial on Print Stylesheets" href="http://css-discuss.incutio.com/?page=PrintStylesheets">print stylesheet</a></li>
</ul>
<p>Keep in mind however, that even if you <em>do</em> have a situation where it is appropriate to open a link in a new window, you should <em>always</em> inform the user that the link opens in a new window, either via the title attribute of the anchor element, or by specifying in the link text that the link opens in a new window. Similarly, if you&#8217;re in a situation where you&#8217;re forced to open links in a new window, like say if you work under someone who is convinced he is a usability expert and also makes the decisions and one of those decisions is deciding that all outgoing links will open in a new window, you should try as hard as you can to inform the users that their usability experience is about to be disrupted.</p>
<p>Remember: it&#8217;s not 1999, web usability has grown by leaps and bounds over the past decade, and one of the things we&#8217;ve learned is that you should trust the user to be in control of their user experience.</p>
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